At Serp Slayer, we offer a fair refund policy and always try to fix, replace or fully refund any product or service a customer is unhappy with. Refund Process If you are unhappy with your purchase, for whatever reason, please contact us immediately and inform us of the reason why. Because our services are digital, in most cases we fix any issues within 24-48 hours. However, if we are unable to do so, or you are still unhappy with your purchase we will offer a refund as long as the refund request is issued within 30 days of purchase. Order Cancellation All orders have a 3 day cooling off period, in which you can get a full refund without having to give a reason. You also have the right to a full refund within 30 days of purchase if you are unsatisfied with your purchase. Please note: Refunds may result in the removal of the purchased service. For example, if we build links as part of the service and we then issue a full refund, we reserve the right to remove those links. Unhappy With Your Purchase? What To Do Next….. If you are unhappy with the service you receive from us then contact us straight away. We care about each and every on of our customer and we will try to resolve any issues you may have straight away. All formal complaints should be made to firstname.lastname@example.org or you can submit the form on the contact us page.